Telehealth Clinical Technician (St Joe/Platte City)
The Eastern Kansas Health Care System is currently recruiting for a Health Technician (Telehealth Clinical) to be placed as a float between our St Joseph and Platte City CBOCs. Telehealth expands healthcare by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and to routinely and proactively manage disease to prevent healthcare crises. The Telehealth Clinical Technician will manage telehealth clinical encounters from the patient and the provider as the telehealth presenter. The incumbent will assist the facilities telehealth coordinator with process issues, equipment needs, data collection and logistics. The incumbent will also discuss difficult/complex health concerns and telehealth concerns with medical providers, case managers, and social workers, while providing ideal customer service to all staff, patients, and providers. Other program support duties will be assigned as necessary. Major duties include but are not limited to:
Generating a consult and appropriately appointing the patients; Assisting care managers with patient's clinical reminders; Installing, maintaining, inventorying and training staff on all video-conferencing technologies and scheduling software; Preparing equipment in patient exam rooms; Screening patients and determines the cognative, physical, emotional and chronological development; Receiving all telephone calls and visitors; Performing other related duties as assigned. Work schedule:
Monday-Friday; 8:
00 am to 4:
30 pm First Area of Consideration (AOC) will be given to AFGE (permanent employees), Leavenworth, KS (including current Veteran Canteen Service employees who have served on a permanent appointment for 90 days ore more). Second AOC will be given to any additional permanent employees of EKHCS. Third AOC will be status eligibles to include special appointing authorities. This is an external announcement. Facility, VA, or other Federal Employees with status must apply under the internal announcement. All applicants applying under this external announcement will be subject to Veteran's Preference. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/03/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Grade Determinations:
GS-6 (Full Performance Level) Experience. One year of experience equivalent to the next lower grade level Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. Comprehensive knowledge of computer systems and programs to perform a variety of tasks. Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. Ability to provide and receive guidance and technical direction. Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. Ability to read, interpret, and apply complex written instructions. Knowledge of general clinical policies and procedures in a healthcare environment. Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. References:
VA Regulations, specifically VA Handbook 5005, Part II, Appendix G50 Health Technician (Telehealth Clnical) Qualification Standard. This can be found in the local Human Resources Office Physical Requirements:
Moderate lifting (15-44 pounds), moderate carrying (15-44 pounds), reaching above shoulder, use of fingers, both hands required, walking (6 hours), Standing (4 hours), near vision correctable to 13 to 16 to Jaeger 1 to 4, Far vision correctable in one eye to 20/20 and to 20/40 in the other, ability to distinguish basic colors, emotional/mental stability, ability to read written material.
Estimated Salary: $20 to $28 per hour based on qualifications.
Generating a consult and appropriately appointing the patients; Assisting care managers with patient's clinical reminders; Installing, maintaining, inventorying and training staff on all video-conferencing technologies and scheduling software; Preparing equipment in patient exam rooms; Screening patients and determines the cognative, physical, emotional and chronological development; Receiving all telephone calls and visitors; Performing other related duties as assigned. Work schedule:
Monday-Friday; 8:
00 am to 4:
30 pm First Area of Consideration (AOC) will be given to AFGE (permanent employees), Leavenworth, KS (including current Veteran Canteen Service employees who have served on a permanent appointment for 90 days ore more). Second AOC will be given to any additional permanent employees of EKHCS. Third AOC will be status eligibles to include special appointing authorities. This is an external announcement. Facility, VA, or other Federal Employees with status must apply under the internal announcement. All applicants applying under this external announcement will be subject to Veteran's Preference. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/03/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Grade Determinations:
GS-6 (Full Performance Level) Experience. One year of experience equivalent to the next lower grade level Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. Comprehensive knowledge of computer systems and programs to perform a variety of tasks. Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. Ability to provide and receive guidance and technical direction. Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. Ability to read, interpret, and apply complex written instructions. Knowledge of general clinical policies and procedures in a healthcare environment. Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. References:
VA Regulations, specifically VA Handbook 5005, Part II, Appendix G50 Health Technician (Telehealth Clnical) Qualification Standard. This can be found in the local Human Resources Office Physical Requirements:
Moderate lifting (15-44 pounds), moderate carrying (15-44 pounds), reaching above shoulder, use of fingers, both hands required, walking (6 hours), Standing (4 hours), near vision correctable to 13 to 16 to Jaeger 1 to 4, Far vision correctable in one eye to 20/20 and to 20/40 in the other, ability to distinguish basic colors, emotional/mental stability, ability to read written material.
- Department:
0640 Health Aid And Technician - Salary Range:
$39,317 to $51,113 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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